Shipping, Returns & Refund Policy

• Effective Date: 22 February 2025

  Website: www.uglybugsbabywear.com
  Business Name: Ugly Bugs Babywear
  Business Address: 8 Old Main Rd, Park Rynie, KZN, South Africa, 4182
  Email: uglybugs00@gmail.com

• • Shipping Policy

• Processing Times

• • All orders are processed within 1–2 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During busy periods, processing times may be slightly delayed.

  Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout

  • R120 flat rate countrywide

  • orders of R700 or more are free shipping

  Estimated Delivery Times

  • South Africa: 2–5 business days

  • Delivery times are estimates and may vary depending on courier services

  Order Tracking

  • Once your order has been shipped, you will receive tracking information via email.

  Shipping Destinations

  • We currently ship within South Africa only

  Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.

  • Ugly Bugs Babywear is not responsible for orders delivered to incorrect addresses supplied by the customer.

  • Returns Policy

• Return Eligibility

  • Returns are accepted within 7 days of delivery.

  • Items must be:

    • Unworn

    • Unwashed

    • In original condition

    • With tags attached

  Non-Returnable Items

  For hygiene and safety reasons, the following items cannot be returned:

  • Worn clothing

  • Washed items

  • Sale or clearance items

  • Gift cards

  Return Process

  • To request a return, email us at uglybugs00@gmail.com with:

    • Your order number

    • Reason for return

    • Photos (if applicable)

  • Once approved, return instructions will be provided.

  RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless:

    • The item arrived damaged

    • The wrong item was received

  • Refund Policy

  Refund Approval

  • Refunds are processed once returned items have been inspected and approved.

  • Approved refunds will be issued to the original payment method.

  Refund Processing Time

  • Please allow 5–10 business days for refunds to reflect in your account, depending on your bank or payment provider.

  Partial Refunds

  Partial refunds may be granted if:

  • Items are returned damaged due to customer handling

  • Items are missing original packaging or tags

  • Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • To request an exchange, contact us at uglybugs00@gmail.com.

  • Damaged or Incorrect Orders

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

  • Include clear photos of the item and packaging so we can assist as quickly as possible.

  • Contact Us

  For any questions regarding shipping, returns, refunds, or exchanges, please contact:

  • Email: uglybugs00@gmail.com

  • Website: Ugly Bugs Babywear